Use cases
What neighbours actually use it for
Six everyday situations, and what changes when someone drops a pin instead of grumbling to a friend.
- Missing stop
The stop that is a ten-minute walk too far
A seniors’ residence sits 700 metres from the nearest stop, and the sidewalk is icy for half the year. Residents know exactly where a stop would help. Nobody has asked.
- What you do
- Drop a pin where the stop should be and say who it would serve.
- What happens next
- Neighbours back it, and the pin shows up as demand on the hotspots map.
- Shelter
A shelter where the wind never stops
On an exposed corner, a ten-minute wait at minus thirty feels endless. A shelter can turn a dreaded wait into a bearable one.
- What you do
- Nominate the spot as a place where a shelter is needed and say what makes it exposed.
- What happens next
- Support grows from people who use that stop, with a confidence label planners can read.
- Route change
The route that stops before the shift ends
A hospital worker finishes at 11:30 pm, but the last bus leaves at 11:10. The route exists. The hours do not fit.
- What you do
- Open the route, choose Suggest a change and describe what should be different.
- What happens next
- The suggestion stays attached to that real route, so planners see which change many people want.
- Problem
A transfer that fails by two minutes
Two routes meet at a hub, but one leaves just before the other arrives. Everyone who transfers there loses twenty minutes.
- What you do
- Report a problem at the hub, naming the routes and the time.
- What happens next
- Repeated reports from different people turn one complaint into a visible hotspot.
- Your language
Reporting in your own language
Many newcomers know their commute better than anyone, and are rarely asked in English. TransitCrafter works in 11 languages, including right-to-left Arabic.
- What you do
- Switch language at the top of any page and report the way that is comfortable.
- What happens next
- Support is counted per person, so every language carries the same weight.
- Community groups
A neighbourhood association with one clear ask
A residents’ association wants a better connection to the university. Instead of a petition nobody reads, they share a single idea page.
- What you do
- Post the idea, share its link and invite members to back it.
- What happens next
- Support from several neighbourhoods over time is what moves an idea to Strong.
These scenarios are illustrative examples of common requests, not individual reports.
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Keep exploring
- How it worksThe full journey, from a pin on the map to evidence on a planner’s desk.
- For plannersCounted, located and labelled demand, with the method and the data open.
- Trust & safetyThe checks that keep the map honest, and what happens when something goes wrong.
- PrivacyWhat we store, what we never do, and how long anything is kept.
- AboutWhy this exists and who it is for.
- ContactQuestions, bugs or ideas for the people who build this.